FAQ
How long will it take for my order to arrive?
Orders placed on wendywin.com are shipped from our warehouse in New York City. All orders are shipped within 1-2 business days from the date the order is placed. Orders placed with Standard Shipping can expect 3-5 business days for carrier shipping once the order has left the warehouse. Orders placed with Express Shipping can expect 1-2 business days for carrier shipping once the order has left the warehouse.
How do I return or exchange my order?
We accept returns within a 30-day window. Please note that to qualify, frames must be returned in their original condition and with all elements of the packaging intact. To initiate a return or exchange, contact info@wendywin.com with your order number in the subject. We will reply with the return shipping label in 1-2 business days and also follow-up with any additional details necessary to complete a return or exchange. Please note that buyers are responsible for return shipping costs and any processing fees. It generally takes about 10 -business days for your return to be processed and refund to appear on your bank statement.
BIO CIRCULAR ACETATE
Our petroleum-free acetates are made using plant-based and recycled materials, giving second-life to single use plastics otherwise destined for landfills. Certified biodegradable.
RECYCLED STEEL
Our metal rimmed and sheet metal frames are made with 90-92% GRS (Global Recycle Standard) certified recycled steel, reducing energy use and carbon impact at the raw material stage.
METAL PLATING
We use environmentally responsible processes to add color and finish to our metal frames. Powder-coated frames are finished using non-toxic powder applied electrostatically and cured for durability. Silver and gold frames are IP plated for superior wear, using a process that eliminates the release of harsh chemicals and contaminated water.
POLY RENEW LENSES
Our Poly Renew lenses are made from ISCC certified recycled material diverted from landfills. Their performance is identical to conventional petroleum-based lenses but with a significantly reduced raw material footprint.
BIO NYLON LENSES
Our Bio Nylon lenses are made from 39% plant-based castor oil. Their performance is identical to conventional petroleum-based lenses but with a significantly reduced raw material footprint.
GERMAN ENGINEERED HINGES
Our hinges are tested to the nanometer to ensure precision and functionality across day to day use. They are paired with coated safety screws to minimize wear and corrosion. Our hinge manufacturing partners have been environmentally certified since 1996.